SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Buying Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestbuyingshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For 30 days in Vitebsk, I thought that it would be more, but still "class", with the store did not communicate, the track is tracked
Came, intact, but packed not practical, so a little bent. Made of plastic, thought they would be iron. And as a whole such as in the photo.
Very satisfied. Quality and beautiful
Packaging (package with pouches) is absolutely not suitable for such a fragile product. As a result, the toy is crooked and twisted. Somehow corrected, but still not perfect. Anyway, thank you for the goods. Still, the basket is cute!
Thank you well received
Super basket. big. well done. I'm happy. thank you
Vase really liked, received on time, thanks to the store, I recommend.
The product is packed weakly, but the whole has come, the product fully corresponds to the description)
Product beautiful and excellent size.
Very beautiful I will order more
Karzinka is sweet.
Everything as in the picture, only a little bit skewed the bike, but I think you can fix it, when transportation maybe something heavy fell, and everything else I liked
Delivery is normal in time. Not tracked. The bike is beautiful. Even unexpectedly. Now it remains to fill the basket with flowers and the gift is ready. Thank you.
Thank you very much for the prompt delivery, everything came intact, not crumpled. I recommend a great store and this product!
Order received. Packaging is a simple plastic bag, without "pimples", etc., but everything has arrived safely, whole, assembled. Seller success in sales. I recommend.
Very beautiful cute flower stand. If you put the pot heavy, then of course it will begin to penetrate. I really liked it. The parcel arrived on time (even as stated by the store-in oriented time). In general, I recommend
I had no idea it was such a miracle. Wonderful bike. 10 stars. Very good goods.
For the declaration will go, but too small. The goods came quickly, the store rarely sell
good
Excellent, delivery to Ukraine 24 days tracking,
Great came the whole. Judging by previous reviews, everyone has a basket deformed. Most likely, she was so asleep and it's really not scary. Very original flower stand!
Well, okay, asking the stores of these lamps to pack the goods more reliable is useless. But... .. Please, you can guess with your mind to disassemble it before sending, it is not difficult!!!
I bought gifts for March 8 cheap and angry fast delivery. Very simpotichnye wheels spinning. many thanks to the store.
Very beautiful. I love it. Delivered soon. Thank you store.
Very beautiful!!! Came in safe and sound!!! Fast delivery, excellent quality!!! Recommend!!!