SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Buying Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestbuyingshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this pool, well what matters more is that my pup loves it and he did....played in it for hours on the first day of use. It is made of a good quality and holds the water nicely, much better than the cheap plastic ones I have purchased in the past. This one folds up nicely when not in use, great purchase, highly recommend it if your pup loves water or your looking for something to bath your pup in. Look at that face in the pic, all smiles...pup approved!
OMG, Our Newfie puppy loves it! And I love how easy it is to empty, clean and fold up. Here is a video of our Newfie enjoying the first time she figured out how to get in the pool herself. I would absolutely recommend this pool to anyone who is looking for one.
This pool is awesome. We were buying those little kiddie pools but they didn't last long. We have an 80lb dog and this is perfect for him. After his bath we open the plug to let the water drain, let it dry out then fold it up. We are actually able to fold it and put it back in the plastic bag it came in! How unusual is that?? So glad I bought this. Very well made. Worth every penny.
Perfect! Fast delivery! Photo and size as on the description
This is a great pool, my shitzu and I absolutely love it, it is the perfect size, easy to fill, easy to drain
LOVE IT!!!
I have three BIG dogs and they can all get in to cool off comfortably. My 15 year old can get in and out with ease and so far it seems tough enough for the one year old. Great product that I’m going to enjoy all summer!
Better than an inflatable kiddie pool. Get an electric pump, and you can water you plants when you are done soaking.
Durability seems OK but it’s only been a week so it has not really been tested. I am not using this for a dog, I am using it for my ducks. After one week I went to drain and clean only to find out that the drain connection doesn’t fit a regular garden hose. I was unaware of this and so was a little disappointed.
Dogs love this so much -- easy to fill and empty to clean