We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great chain!
Look as in the picture is a very good an amazing product
The Shipping Took Forever But Other Wise I Love This Necklace
The necklace is good quality, clip works well and good design.
Is gorgeous
It's just like the picture. It's very nice. Chile, now with the theme of the pandemic it took about 3 months.
The order went just over a month to Kazan, the chain is beautiful
Very cool chain, thin. Delivery to Hmao about 2 months.
I ordered this back in March , and i’m just now receiving this item , it’s so cute though !!!
Very pretty! A month and a half to receive the package
The product is the image, I expected, super delicate and cute. Arrived in about a month. Recommend!
arrived in 2weeks to Czech republic. Thank you
I order them last month took awhile to ship but is In good condition
To the Krasnodar Territory delivery a little more than a month
Good quality, really fast shipping, I am really satisfied. I am little bit sad, because it's always turning upside down. But still the good is really fine.
Very nice just like the picture. Sunk takes 2 months to Yeme but I like it very much
It took 3 weeks to come in but it’s super cute
Pendant as per zdjeciu very Ladny came compliant zamowieniem
Amazing! I love it so much !
The shipment took a month and the necklace is perfect! Thank you I will definitely order more necklaces! Beautiful thanks store
I come very well
Loved, arrived early and the store is really helpful. And the collar is lindoooooo
Very nice chain, I liked it, the color is pleasant. Delivery to Moscow in a month from the moment of order. I recommend the goods to purchase. To the store success in business.
Looks exactly like the pictures and it’s super cute
Funny pendants)) the truth differ from the photo in the description, there they are more neat and stylish + the same size with the heart. In life, of course, all roughness is noticeable, the letter is much larger than the heart, which slightly changes the appearance of the product :( So pay attention to this) but since I ordered purely for fan + delivery was quite fast (the suspension from the moment of order reached Moscow for 1 month and 11 days, I think super-fast for such a small and inexpensive order) = then I'm satisfied with everything. I ordered 5 pendants with letters and one choker-Crystal, all packed correctly) P.S. Special thanks to the store for the fact that delivered and so quickly in the conditions of all known and unpleasant situation-pandemic. All health and beautiful ornaments :)