We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came exactly as seen and it came earlier than expected
Very beautiful I am satisfied
It looks good quality
wow i didn't think i was gonna love it so much thank you! beautiful quality! will order one for every girl in my family.
Came extremely early ! Wasn’t expecting until next week package was normal besides the torn piece but it was kept safe due to double wrapping although chain is very short more like a choker , overall very nice will be purchasing again very soon!!
Thank you
Order 21/1 delivery in 24/02. Very beautiful, as description. RECOMMEND.
Took a little over a month to come but I absolutely love it, my clasp was stuck at first but I got it open
Price/quality ratio corresponds. delivery is fast, on time. I advise!!!!
very fast shipping! arrived after 2 weeks. One of my favourite necklaces and it’s well worth the price payed.
The charms are simple and very beautiful, they came according to what was asked, and very fast
All according to the description. Not kontaktowalam the store. Recommend
I ordered it on 1/04/20 and it came today 1/24/20 and I love it. Look just the picture.
Beautiful. But surely very quickly the coating will fall off
I’ve just received the necklace. I think it’s a little but rugged but for this price I can recommend the product. The shipping was quite fast, appr. a month. Thank you!
Perfeckt
Arrived on time indicated. It is very nice and It is the same as in the image. I love it. Very satisfied
They are really adorable!! Very satisfied and the price is great. they came at the estimated time aprox 1month.
Super fast Shipping of product. Very happy with this store. Already ordered two necklaces.
I Asked three, have to say they are beautiful. Very nice Color and natural is not that golden yellow that appearance gives trinket. By that part a 10, But shipping advice when prompted Take it easy. Took over two months to reach Spain. By otherwise correct foremost
Very quality nice in relation to its price is very delicate
Product according to expectations. Excellent quality/price ratio.
Came for a month, the track was tracked, with quality everything is okay, the chain is weak, but for such money everything is super. The letter is slightly larger than the heart.
nice
❤